How can I get a refund on an Google Pay purchase?
Each store has its own refund policies. If you have your printed receipt, the cashier will likely process a refund as they would for any other purchase. If you don’t have a printed receipt, try tapping your phone on the payment reader or show the cashier the last four digits of your unique virtual card, which is located in the Google Pay App. It will often allow them to look up the transaction in their system to confirm a purchase. You can find your virtual card in the Google Pay app, then click on the PayPal card and see Virtual Account at the bottom. Your refund will be credited back to your PayPal balance.
What happens if my mobile device is lost or stolen and I use Google Pay?
If you lose your mobile device, you should deactivate PayPal within Google Pay as soon as possible.
Here’s how:
Click Settings (Gear icon), then click Payments.
Click Manage pre-approved payments and cancel the latest Active Google, Inc billing agreement.
If you need help, contact us at 1-855-684-1966, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.
You can still use your PayPal account to make any other kind of PayPal transaction, such as online payments.
Where can I use PayPal with Google Pay?
You can use your PayPal account with Google pay in 3 ways: To make purchases at any in-store merchant that accepts Mastercard/Discover Contactless Payments, when shopping in an app, or when you use the Chrome mobile web browser to checkout.
When shopping in-store or through an app, Google pay uses your PayPal balance. Don’t have any or enough money in your balance? No problem. PayPal will automatically use your connected bank or debit card to add money to your PayPal balance to pay for the purchase.
If you’re using the Chrome mobile browser and check out using PayPal with Google Pay, you’ll be asked if you’d like to pay with PayPal. If you do, put your finger on your Google phone’s fingerprint scanner to complete the purchase. There’s no need to log in with your username and password—just verify with your finger, and then pay with any of your available payment methods.
How can I send money as a gift?
You can send secure gift payments to friends and family through your PayPal account. It's perfect for graduations, birthdays or any special occasion!
Click Send & Request.
Click Get Started under “Send a gift.”
Enter the receivers name, email or phone number and click Next.
Enter the gift amount and click Next.
Choose a card theme and click Next.
You’re done! Click Send another gift, or Take me to Summary.
This gift payment will be reflected in your transaction history
Do I get charged a cash advance fee when I use my credit or debit card to make a payment?
No. When you use your credit or debit card, you will not be charged a cash advance fee for sending money for goods or services. Payments made as a gift or to friends and family are charged a fee that the sender can either pay themselves or opt to have the receiver pay.
For these types of transactions, PayPal charges your credit or debit card only for the transaction amount.
Note: If you make a cash advance purchase with a credit or debit card, the card issuer may charge a cash advance fee. PayPal has no control over third-party fees. To avoid incurring fees when making a cash advance purchase, you may want to use a different payment method, such as your bank account or an e-Check.
How do I pay for a payment request or invoice?
You can pay a money request or invoice by clicking Pay Now in the email PayPal sent you.
If you don’t have a PayPal account, you can create a new account before you pay. If you don’t want to create an account, you can pay using a credit or debit card.
Here’s how:
Check your email inbox for an email from PayPal that includes the money request or invoice.
Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)
If you already have a PayPal account, enter your password and click Log In.
Review the money request or invoice, and then click Pay Now to complete your transaction.
Or:
To create a new PayPal account and pay using your new account, click Continue and follow the instructions.
To pay without creating a PayPal account, click debit or credit card.
If you don’t have the email PayPal sent you, you can pay your money request or invoice by logging in to your PayPal account. You’ll see the money request or invoice on your Activity.
How do I change my backup payment method?
You can change your Preferred Payment Method at any time. Here's how:
Click Wallet.
Select your payment method from the left side of the page.
Click Set as preferred.
How do I check the status of a transaction?
Here’s how to check the status of a transaction.
On the Summary page, is your most recent account activity, and under the payment is its status.
To view all of your transactions, click Activity near the top of the page.
To which email address should my customers send payments?
You can ask your buyer to send their payment to any email address that you have added to your PayPal account. You can add up to 8 email addresses to your PayPal account.
If a buyer sends their payment to an email address that you haven’t added to your account, PayPal will send an email to that address. After you add that address to your PayPal account, the money appears in your PayPal balance.
If a buyer is paying you for an eBay item, they must send their payment to the email address you selected when you listed your item. (You entered this email address on the Sell Your Item form.)
How do I find a monthly statement of my account activity?
Here's how you can find a monthly statement of your account activity.
Click Activity.
Click the Statements dropdown and select Account statements (PDF).
Click a statement to view or print.
Your most recent monthly statement is ready after the 10th of the current month and is available for three months. The statement includes all PayPal transactions and starting and ending balances.
Why is the order status pending?
If the order status is "Pending," your order has been received by the seller, but your payment has not yet been processed.
For most purchases, the seller will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the payment when they are ready to ship your purchase. For some purchases, such as services, rentals, or hotel stays, the seller will complete the payment after your purchase is fully delivered.
The status of an order will continue to display as pending until it expires, is completed, or has been voided, which can take up to 30 days.
Why was money automatically transferred from my bank account or credit card to my PayPal balance?
You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD).
Here’s how to review and update your settings.
Click the Settings icon next to "Log Out."
Click Preapproved payments.
Select the payment preference you wish use.
Click Update settings .
Click Yes to update your settings.
You can update your settings once every 6 months
Can I cancel a money request or invoice that I've already sent to someone?
Yes. You can cancel a money request or invoice at any time:
Click Cancel under the pending request on your Summary or Activity page.
Confirm by clicking Yes.
Why has my credit or debit card been charged twice?
When there are multiple charges for the same transaction on your credit or debit card, it may be because you inadvertently clicked Send Money more than once.
To get your money back, you’ll need to contact the recipient and request a refund.
Here’s how to request a refund.
On the Summary page locate your transaction or click Activity if the payment is older.
Click the transaction to find your recipient's contact information.
Send your recipient an email asking for a refund.
You can check for duplicate payments any time by clicking Activity. If there are no duplicate payments on your account you should consider contacting your card issuer.
I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?
PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number.
If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.
How do I request payments or send an invoice?
Here's how you can ask someone to send you money:
Click Send & Request at the top of the page.
Click Request Money.
Enter the email address, then click Next.
Enter the amount, select the currency, and then select Split a bill or Basic request.
Add a note, if needed.
Review your request and click Request Now.
You can request money from more than one person at a time. Just enter their email addresses, separated by commas.
Can I request money from someone who does not have a PayPal Account?
Yes. Recipients receive an email notification prompting them to sign up for an account. This feature is available for the following Website Payments buttons: Buy Now, Donations, and Add to Cart buttons.
Recipients can pay you with their credit cards through PayPal if you are a merchant and have the PayPal Account Optional feature turned on.
How do I accept or deny a partial refund?
You can accept or deny a partial refund in the Resolution Center. A partial refund may be offered when you receive an item or service significantly different than what was described.
Go to the Resolution Center.
Open cases from the list.
Click Respond next to your case.
Accept the seller's refund offer or suggest a different amount.
Click Submit
Where is my refund?
You can view the status of your refund in your Activity.
Here’s how to view the latest status:
Click Activity at the top of the page.
Click Advanced search to see the dropdown menu.
Select Refunds.
Select the desired date range to see your refund.
Click the refunded transaction to view the details.
Here are a few common refund statuses:
Pending: If your refund status is Pending, It could be because PayPal has not yet received the funds from the buyer's bank for the Instant Transfer, or that the seller issued an check that has not yet cleared from their bank. It usually takes 3-5 business days for the money to become available in your PayPal balance.
Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit card.
Temporary hold: If your refund status is "held," it means the transaction was refunded before it has cleared your bank. This process takes 3-5 business days to complete, and the refund will be credited to your balance once the process is completed.
Where is my refund sent to?
How your money is refunded depends on how you made the original payment.
If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account.
If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account balance. After you have received the refund, you can withdraw money from your PayPal balance to your bank account or use the money for future purchases through PayPal.
If you paid using a credit card and your PayPal account balance, the amount paid by the credit card is refunded to your card. The remaining amount is refunded to your PayPal account balance.
If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.
If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be processed to your debit card, it will be applied to your PayPal balance.
Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
How do I request a refund?
You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item.
Here’s how to find the seller’s contact information to request a refund.
On the Summary page select the transaction you want to cancel.
Use the contact information to send the seller an email.
If your seller doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center. You can open a dispute if you didn’t receive your item or you received something that doesn’t match the seller’s description. (You have to open a dispute with PayPal within the timeframe noted in the transaction details.)
If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance within 3-5 business days.
0 Comments